What are my payment options for funding an account?
Click Submit to begin the account registration process.ħ. He/she can call any phone number that is not restricted by the facility.Ĭall ICSolutions Customer Care at (888) 506-8407,Īccess ICSolutions online at and complete the fields in the 'Create an Account' box. When you fund a Debit Telephone account, the funds belong to the inmate. You control whether the inmate uses the funds by either accepting or rejecting each call placed to you by the inmate. When you fund a Prepaid Account, the funds belong to you. What is the main difference between a Prepaid Account and a Debit Telephone account? Other payment options require additional processing time.ĥ.
If the inmate is released or transferred to another facility, the inmate may receive a refund for any funds remaining in the account (at the discretion of the facility).Īfter prepaid phone services are purchased for a Prepaid or Debit Telephone Account using a debit card or credit card, calls can be accepted immediately after the payment is made. After Debit Account funds have been placed in the inmate's calling account, the funds become the property of the inmate. The inmate can then make calls to any telephone numbers that are not restricted by the facility, including your telephone number. A Debit Telephone Account enables you to purchase prepaid phone services for the inmate.The inmate can make calls only to that designated telephone number. A Prepaid Account enables you to purchase prepaid phone services for receiving phone calls on one specifically designated telephone number (a home phone, cell phone or business phone).ICSolutions offers two types of calling accounts to help you stay connected with a family member or friend: Even if you have a cell phone, VOIP phone, business phone, or a high balance on your phone bill, you will still be able to receive phone calls from inmates as long as there are sufficient funds available in the account. As the name implies, "prepaid" calling services are purchased in advance, so they are not subject to the collect-calling restrictions described above. It is important to know that after an inmate's telephone account is funded, those funds belong to the inmate, and are not refundable to you.īoth accounts enable inmates to call facility-approved telephone numbers that are not eligible to receive collect calls. We have two funding options available: 1) a Prepaid Account, which only allows inmate calls to the specific telephone number that is funded, or 2) a Debit Telephone Account, where your payment is deposited into an inmate's telephone calling account. Do you offer alternative methods for an inmate to call me if I cannot receive Collect Calls? However, a Prepaid Account can be set up by visiting or by calling their customer service center at 88.ģ. If you have reached your monthly limit, your account will reset on the first day of the following month.Īlso, if you recently changed your telephone service to a VOIP or digital provider, traditional collect calling is no longer available. These limits are designed to protect consumers by preventing them from inadvertently incurring very high phone bills that they may not be able to pay.
Many phone companies establish maximum limits on the amount of collect calling that can be charged to a phone number during a given month. To accept collect calls, the account for that number must always be in good standing, which includes timely payment of all charges billed. What changed?Ĭollect calls are only allowed to traditional wire-line telephone numbers, for which a third-party billing agreement is in place. I used to receive Collect Calls from an inmate, but now I can't. ICSolutions offers you the option to set up one of two account types that enable you to fund (prepay for) calls placed to you by an inmate.Ģ. ICSolutions is the inmate telephone service provider at the Jefferson County, MO Detention Center.